Skip to main content

Thank you for shopping with swdgras.co.za. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, we’re here to help.

Thank you for shopping with swdgras.co.za. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

To initiate a return, please email us at swdgras@gmail.com and we will provide you with a return address. Please include your order number, the item you are returning, and the reason for the return in your email.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

If you have any questions on how to return your item to us, please contact us at swdgras@gmail.com.

We at swdgras.co.za respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

We at swdgras.co.za respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Information we collect

We may collect several types of information from and about users of our website, including:

  • Personal information, such as your name, email address, and phone number, that you provide when you register on our website, place an order, subscribe to our newsletter, or fill out a contact form.
  • Non-personal information, such as your IP address, browser type, and operating system, that is automatically collected when you visit our website through cookies or other tracking technologies.

How we use your information

We may use the information we collect from you to:

  • Process and fulfill your orders and requests
  • Send you information about our products, services, and promotions
  • Respond to your inquiries and customer service requests
  • Improve our website and the user experience
  • Conduct research and analysis
  • Enforce our terms and conditions and other policies

Disclosure of information

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

  • To our subsidiaries and affiliates
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them
  • To comply with any court order, law, or legal process, including responding to any government or regulatory request
  • To enforce or apply our terms and conditions and other agreements
  • To protect the rights, property, or safety of swdgras.co.za, our customers, or others

Your rights and choices

You may contact us at any time to request access to, correction of, or deletion of your personal information. You may also opt out of receiving promotional emails from us by following the instructions in the email or by contacting us at swdgras@gmail.com.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.

Changes to our Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to how we treat our users’ personal information, we will post the new Privacy Policy on this page and notify you by email to the email address specified in your account or by a notice on our website home page.

Contact Information

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at swdgras@gmail.com.

Effective Date: 05-Feb-2025
Last Updated: 05-Feb-2025

Thank you for using our website.

Cookie Settings

Effective Date: 05-Feb-2025
Last Updated: 05-Feb-2025

Thank you for using our website.

Cookie Settings

What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Change your cookie preferences

You can change your cookie preferences any time by clicking the Cookie Settings link (under the Cookies Policy header). This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.